Bowling, Rudy: Customer Service Agent. The in-flight and ground experiences of Braniff International Airways by Abra Schnur through a collection of former Braniff employee interviews. Interviewees include flight attendants, pilots, ticket agents, ground crew, executives and family members. Content includes personal reflections of Braniff’s impact on the DFW area and the airline industry as a whole with the “End of the Plain Plane” campaign brought in by Harding Lawrence. Discussions on being a part of the Braniff family and Braniff’s rise to the top of preferred airlines to its bankruptcy on May 12, 1982.